FAQ

Questions asked BEFORE the application

- ETA is an electronic authorization to visit Sri Lanka. On 1st of January 2012, it became mandatory to obtain for the travelers who hold certain nationalities. It can be applied easily online and the applicant will be notified via email when the ETA is issued properly. All of the visitors must have a valid visa issued by the immigration office of Colombo.
- You can simply fill the information based on your passport on our application form. Remember to put all the information correctly and truthfully.
- You will need following items:
- Valid Passport
- Credit Card
You can apply for an ETA at any time without any actual travel plans. However, We recommend for you to apply as soon as your trip to Sri Lanka is confirmed as the process may take several days in some cases.You can apply
You can use our website and submit a proper ETA application form by agreeing our terms and conditions, and service protocols. Without an agreement, you may not use our website. Please remember you must have a valid passport with the validity date of more than 6 months, and a valid credit card for the payment.
No, you must have a valid ETA when entering Sri Lanka.
ETA of Sri Lanka is valid for 6 months.Any later than that you will need to apply for another one in order to make an entry to Sri Lanka.
There is no stamp on ETA. It is an electronic authorization that is linked to your passport information online.
You can stay maximum 30 days in Sri Lanka, and within the 30 days, you can re-enter once. Once you enter Sri Lanka, Your ETA will be invalid in 30 days.
You can not visit Sri Lanka with a rejected ETA. You can either re-apply for another ETA (will cost full charge), or you will need to apply for a visa.
You will be notified via email of your ETA approval with your ETA reference number indicated. Because it is an electronic authorization, you do not need to print any documents out. However just in case, we recommend for you to keep the reference number in a memo so that you can prove that you have a valid ETA to the immigration counter.
Yes. Please remember that each visitors including minors must have a valid ETA. And you must apply with correct information. No mistake can be corrected after the application is submitted. If you are using credit card that belongs to other person, you must have an agreement from the holder when making a payment.

Questions relating to payment

You can only pay with the credit card. However, because the name of ETA applicant and credit card holder does not need to match, you can make a payment with other person's credit card. You must have an agreement from the holder when making a payment.

Questions asked AFTER the application

You can only pay with the credit card. However, because the name of ETA applicant and credit card holder does not need to match, you can make a payment with other person's credit card. You must have an agreement from the holder when making a payment.
Your ID (Starts with SR-ETAPPLY) is notified on the screen after you submit the application. It is important for you to keep the ID in order to make an query. If not, please inform us your personal information as much as details as you can provide.
No. Once the application is submitted, there is no way to retrieve the application and you need to apply for another one. With wrong information indicated, your entry to Sri Lanka may be rejected. It is important for you to check if all the information is correctly provided before submitting the application.
No. Once the application is submitted, the process immediately starts. We do not correspond for any refund requests.
When you apply, please describe the reception ID, application date, applicant's alphabetical name, passport number and put it in the application note, or if you write these information in the received e-mail address at the time of application, please contact us in pdf format We will send you a receipt at.
No, all the approval is made electronically. Please remember that the approval of your ETA does NOT confirm your entry to Sri Lanka. The immigration officer at the airport holds the final authority for the entry judgment. In case of any emergencies, we recommend for you to keep your ETA reference number noted.
No. ETA expires as soon as your passport expires/loses its validity. If you have new passport, you must apply for another ETA if you need one.
Sri Lanka ETA is valid for 3 months. To apply for a Sri Lanka ETA, your passport needs to remain its validity at least 6 months. If not, you must obtain a new passport.
We are not corresponding to any cancellation or refund. Once the application is submitted, there is no way to cancel the process. The process immediately starts as soon as the application is submitted to our website and no canceling is accepted.
Immunization is not specifically required. In some cases it is necessary to enroll in overseas insurance.